Privacy Policy

Introduction

Zen Home Rentals is the data controller regarding the processing of personal data collected through the use of our services, websites, and social media channels (hereinafter referred to as the ‘website’). Zen Home Rentals respects the privacy of all users and is committed to collecting, processing, storing, and securing personal data provided to us in accordance with applicable privacy laws. The privacy policy of Zen Home Rentals is outlined in this Privacy Policy.


Data Processed

Personal data is directly provided by property seekers, sellers, brokers, property developers, or other interested parties (hereinafter referred to as ‘users’), for example, when submitting a contact request, signing up for a newsletter, or using similar features.

General personal data:

  • Last name
  • First names
  • Gender
  • Date of birth
  • Place of birth
  • Nationality
  • Marital status
  • Address
  • Phone number
  • Email address
  • IP number
  • Domain name
  • Bank account number
  • Customer number/membership number
  • Invoice number


Special personal data:

  • Race/ethnicity
  • Political opinions
  • Religion/philosophy of life
  • Union membership
  • Health
  • Photo or other identification photo
  • Sexual life


Purpose of Data Processing

Zen Home Rentals uses users’ personal data in various situations for the following purposes:

  • Execution of an assignment or agreement with the individual concerned
  • Invoicing
  • Delivery of products (photos, other materials) or services
  • Information about changes to products and services
  • Marketing, promotion, advertising, sending newsletters
  • Telephone contact, email contact


Legal Basis for Data Processing

Zen Home Rentals processes users’ personal data only in situations where:

  • The provider of personal data has given consent, or the processing is necessary for performing a contract.
  • Compliance with a legal obligation or when there is a legitimate interest.


Disclosure of Personal Data to Third Parties

Zen Home Rentals will make personal data available to third parties as necessary for the execution of our services. Zen Home Rentals also discloses personal data to third parties because it has a legitimate interest, which includes generating traffic to the Zen Home Rentals website to make the property offerings widely known to property seekers.

These processors process personal data according to our instructions and under our responsibility, as stipulated in a data processing agreement that Zen Home Rentals enters into with these parties.

Zen Home Rentals also discloses personal data to third parties if required by a legal provision or a court decision or supervisory authority, or if necessary in the interest of preventing, detecting, or prosecuting criminal offenses (such as fraud or deception).


Security Measures

Zen Home Rentals respects the privacy of each user and ensures that personal data is treated confidentially and with the utmost care. Only authorized personnel have access to your data to prevent loss and/or unauthorized use or processing.

Zen Home Rentals further endeavors to reasonably secure its systems against loss and/or any form of unauthorized use or processing, employing appropriate technical and organizational measures, taking into account the state of the art.

Zen Home Rentals will carefully determine how to handle an unforeseen data breach in compliance with applicable regulations and the potential obligation to inform you.


User Rights

You have certain rights regarding your personal data, including access, rectification, restriction, objection, deletion, and data portability. You can also object to the automated processing of personal data for decision-making purposes. For this, you can contact our customer service via [broker’s email]. Please note that in some cases, we may request additional information to properly verify your identity.

You can object to the use of your personal data for direct marketing purposes at any time by sending an email to info@broker.com. Additionally, you can withdraw your consent at any time to the extent Zen Home Rentals processes your personal data on this basis.

Zen Home Rentals will not retain personal data longer than necessary for the purposes mentioned above and to comply with laws and regulations. The retention period depends on the purpose for which the personal data is processed. Once it is no longer necessary to retain personal data, Zen Home Rentals will destroy it.


Questions and Complaints

If you have additional questions or complaints about the processing of your personal data, they can be submitted to the Dutch Data Protection Authority. More information about this can be found on the Dutch Data Protection Authority’s website (https://autoriteitpersoonsgegevens.nl/en).


Amending Privacy Policy

Zen Home Rentals may update the Privacy Policy from time to time by posting an updated version on the website. Zen Home Rentals therefore recommends checking the website regularly to stay informed about how Zen Home Rentals processes personal data.


This Privacy Policy was last modified on: 16/05/2025